Arctic Land Lodging
Kilpisjärven Tunturimajat Oy
Terms and Conditions as of December 2018
These are the Terms and Conditions that apply when you reserve a accommodations at Arctic Land Lodging (aka. Kilpisjärven Tunturimajat Oy). Making a reservation with us indicates your acceptance of these Terms and Conditions.
The personal information you provide upon making your reservation is handled by us confidentially. Issues which are not covered in these Terms and Conditions which are specific to Arctic Land Lodging, are detailed in the terms and conditions as provided by the Finnish Hospitality Association (MaRa).
We reserve the right to amend these Terms and Conditions at any time, and you should therefore check them each time you make a reservation with us. The Terms and Conditions applying to your reservation will be those in place on the date that you make your reservation.
MAKING A RESERVATION FOR ACCOMMODATIONS
To reserve a chalet at Arctic Land Lodging please send us a booking inquiry which you will find on our website. We will respond to you by e-mail. The reservation is confirmed when you have paid the booking fee of € 50 (per chalet).
You can pay us by bank transfer or by credit card (we accept all major credit cards with the exception of American Express and Diners). You must be at least 18 years old to make a reservation. Youngsters under 18 years of age and children must be accompanied by parent(s) or guardian to be accommodated in our chalets.
Chalet prices are per unit per night, quoted in Euro, and they include Finnish Value Added Tax. Bed linen and towels, food & beverage and the final cleaning are not included in the chalet rental price. You can purchase these services as extra items at an additional cost which is defined in our price lists.
An initial non-refundable deposit of € 50 / chalet is required to confirm your reservation. This amount will be invoiced to you at the time of confirmation or three (3) months prior to your scheduled arrival, whichever comes first. The final payment which, together with the initial deposit, equals 100% of the value of your reservation, is due no later than 21 days prior to your arrival. If you make the booking within 21 days of your arrival, the full amount of your booking’s value will be due and payable immediately upon confirmation.
Please note that special payment terms may apply to bookings at the height of the season, such as Christmas, New Year, Easter and the annual ice fishing contest in early May, and to reservations of more than one chalet. These special payment terms will be established at the time of your booking.
If you cancel your booking at least 21 days before your scheduled arrival, we will withhold only your initial booking fee of € 50. If we receive your cancellation 20 days or less before your arrival, we charge you the amount of the full value of your reservation. We strongly suggest you carry a travel insurance which covers the cancellation charges due to illness and / or delayed arrivals as we cannot make an exception in our cancellation terms in such events.
Please note that special cancellation terms may be applied to bookings at the height of the season, such as Christmas, New Year, Easter and the annual ice fishing contest in May, and to reservations of more than one chalet. These will be established at the time of your booking.
Arctic Land Lodging (aka. Kilpisjärven Tunturimajat Oy) has the right to cancel your reservation in the event you have not complied with the payment schedule. Arctic Land Lodging has the right to cancel your reservation if an event beyond our control (including but not limited to natural disasters, strikes, power failures, fire) means that we are unable to make a chalet available to you. In this case all prepaid moneys will be paid back to you and we will make every effort to assist you in finding alternative accommodations.
SPECIAL PRICE PERIODS
We may, periodically and without advance notice, offer reduced-rate stays at Arctic Land Lodging. Such special rates are always subject to full non-refundable prepayment and thus above defined payment and cancellation terms do not apply.
ARRIVAL AND DEPARTURE
Your chalet is available to you on arrival day from 15h00 (3 PM), and it is at your disposal until 12h00 (12 noon) on departure day. A late check-out may be requested and granted if our availability so allows, at a supplemental charge.
Any dispute between the customer and Arctic Land Lodging (aka. Kilpisjärven Tunturimajat Oy), if not solved by negotiation, will be settled according to Finnish legislation in the District Court of Lapland (Lapin Käräjäoikeus in Finnish).